Patients and Visitors

Outpatient Appointment

Once your appointment is confirmed with us, we will send you a letter providing you with the information about your consultation. Please bring this letter with you on the day. You can also bring a member of your family or a friend with you to your appointment. 

Your GP will share your medical record with us prior to your appointment, however you will also be asked questions about your history and the problems you are experiencing.

Please let the consultant know if you are pregnant, if you are suffering from any allergies or if you are taking any medication (including homeopathic remedies). If you are taking any medication, it’s best to bring them with you, along with the prescription if you still have it.

The consultation with your specialist will last approximately 20 to 40 minutes.

Your consultant will tell you whether you need to come for a follow-up appointment or if you require further tests, as well as when to expect your results back.

If your private patient consultant prescribes you medication, please be aware that there is a fee for private patient prescriptions. Be sure to bring cash or a debit/credit card for payment.

Diagnostic Appointment 

The Private Patient diagnostic tests are performed at outpatient department and radiology department should you be referred by your Private Patient consultant.

These departments are located within Orange Zone, Level 2 & 3, accessed via LHCH/LUHFT Main Reception.

If you have difficulty in walking short distances, please let a member of staff know and they will be happy to arrange a porter to assist you.

Both these departments provides high standards of patient care in a dedicated and integrated environment for the assessment, treatment and support of patients.

We have a number of initiatives to help you during your waiting period. The waiting area boasts a Café quality within the department which sells a range of refreshments. There are TVs on the wall providing real times updates on clinic times, pagers are also available that will alert you when your appointment is ready, giving patients and families the freedom to move away from the waiting area if they choose to.  

Day Case Procedure

If you require a day-case procedure, you will be admitted to either the The Rowan Suite or Holly Suite, you’ll be staying with us for a majority of the day. We will let you know in advance of your visit how to prepare for your day-case procedure, what to bring and what to expect from your time with us.

Before you come to hospital, there may be certain things that you have to do like fasting; not eating or drinking for four to six hours prior to your procedure. We will ensure that you are fully informed and ready for your procedure, prior to your visit.

On arrival to either The Rowan Suite or Holly suite, you will be met by a member of the team who will be responsible for making your stay as comfortable and as stress-free as possible. 

Our highly-trained team will look after you for the duration of your stay and ensure that you are well enough to go home, following your procedure.

Overnight Stay

If you are visiting The Rowan Suite for an in-patient procedure, you’ll be staying with us for one or more nights. We will let you know in advance of your visit how to prepare for surgery, what to bring and what to expect from your time with us.

Before you come to hospital, there may be certain things that you have to do like fasting; not eating or drinking for four to six hours before a general anaesthetic. We will ensure that are fully informed and ready for surgery, prior to your visit.

On arrival to The Rowan Suite, you will be met by a member of the team who will be responsible for making your stay as comfortable and as stress-free as possible.  

Please note; there may be rare occasions where you are admitted to another ward due to capacity pressures.

If you are a In-patient, you will have a short stay at critical care unit post-surgery followed by a stay on The Rowan Suite, Cedar ward or Oak ward depending on your medical needs. This will ensure our highly-trained team will look after you for the duration of your stay.